Food delivery apps Zomato, Swiggy back after facing brief outages due to technical snag


Written by Sharangee Dutta | Edited by Chandrashekar Srinivasan, New Delhi

Food delivery applications Zomato and Swiggy, which on Wednesday reported a brief spell of outages across several cities in India, are now back and running. Both companies tweeted to annoyed Twitter users during the episode, and assured them that their respective teams are working to fix what Zomato called a ‘temporary glitch’.

“We apologize for the long delay we are currently facing due to a technical glitch. This is not usual with us and our best minds are working on it to resolve it at the earliest. Please bear with us. If your issue doesn’t get resolved please reach out to us and we will be happy to help,” Swiggy said.

Zomato said its app will be “up and running soon”.

“Hi there, we are facing a temporary glitch. Please be assured our team is working on this and we will be up and running soon,” Zomato’s statement read.

Downdetector, a website that tracks outages by collecting status reports from various sources, including user-submitted issues, showed as many as 3,030 reports of outages for Zomato in India at 2pm. The number of outages for Swiggy at the same time was recorded at 789.

During the outage, netizens had taken to Twitter to share screenshots of both the apps. Zomato app was showing the “Something went wrong. Please try again later” message, while Swiggy users complained that they were unable to add food items to the cart.

Neither Zomato nor Swiggy have not released any official statement so far on what caused the outages. However, at 3.45pm, Swiggy posted a witty message on Twitter that read, “Trainer said it was legs day today brb ordering chicken lollipop.”

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