The rise of virtual-first care: How it could drive cost savings and improve patient outcomes

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Will Congressional action cement the vaunted status of telehealth beyond the pandemic?


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As the healthcare industry seeks to serve patients online, it’s only the first step in a long journey towards virtual-first care.

The idea behind virtual-first care is to have patients start their care journey with a digital interaction. By leaning on technology, healthcare organizations can more easily triage the patient’s care needs, determine the best care setting – in-person care, virtual care, home care, or hybrid care – and drive follow up. And for patients, this means they can more easily start their care journeys anytime and anywhere that works best for them.

Two out of three clinicians said treating patients in virtual-only or hybrid care settings best fits their lifestyle. Nearly three in four patients plan to receive “some” or “all” of their care through telemedicine after the pandemic. So what’s holding us back from getting there?

Join executives from leading digital health organizations for a conversation on :

  • How healthcare stakeholders can use technology to seamlessly connect digital and in-person touchpoints and coordinate care across the entire care ecosystem
  • The barriers hindering adoption of a virtual-first care model
  • How a virtual-first model can improve care outcomes and drive cost savings
  • Potential use cases for healthcare organizations to leverage virtual care to triage a patient’s care need, determine the best care setting, and drive follow up care — whether virtually, in-person or at the home.
  • Tangible steps different healthcare stakeholders can take to help drive adoption

Among the speakers are:

Michelle Davey, CEO and Co-founder of Wheel 

Michelle Davey is the CEO and co-founder of Wheel, the health tech company powering the next generation of healthcare. Michelle is passionate about expanding access to care after her own experiences growing up in rural Texas with limited medical resources, ultimately leading to an autoimmune condition going undiagnosed for 15 years. Recognizing the potential of virtual care, Michelle founded Wheel in 2018 to put great care within everyone’s reach by seamlessly enabling companies and clinicians to deliver care virtually.

Snezana Mahon, COO of Transcarent 

Snezana Mahon is Chief Operating Officer of Transcarent, leading the company’s operational functions, and product development. She brings over 15 years of progressive experience in the healthcare industry including pharmacy benefit management, product development and management, Government Programs, vertical & horizontal enterprise integrations, clinical innovation and operational excellence.

Dan Trigub, CEO and Co-founder of MedArrive 

Dan Trigub is the CEO and co-founder of MedArrive. Previously, Dan led Uber Health, which provides Non-Emergency Medical Transportation (NEMT) across Medicare, Medicaid, and Commercial populations. Before Uber, Dan spent 2.5 years at Lyft as Regional VP of Strategic Partnerships helping to found their healthcare vertical.  He previously spent time working in Business Development at eBay. Dan founded several companies, including OpenPlacement (acquired by the EHR Ensocare), a care coordination platform allowing hospital professionals to connect with post-acute care providers for their patients at the moment of discharge.

Sari Kaganoff, General Manager of Consulting, Rock Health (moderator)

Sari leads Rock Health’s consulting team, advising enterprise companies on digital health strategy and innovation. Prior to Rock Health, she worked at McKinsey & Company for seven years where she co-led McKinsey’s Health Tech Network and Patient Experience domains. Before McKinsey, she worked at a healthcare startup and at a fintech startup.

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Photo: elenabs, Getty Images



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